Frequently Asked Questions
Everything you need to know about shopping at Sonee Hardware
What are your delivery options and timeframes?
We offer standard and express delivery across the Maldives. Orders in Greater Male’ are typically delivered within 24-48 hours, while island deliveries depend on boat schedules.
What is your return and exchange policy?
Items can be returned or exchanged within 7 days of purchase, provided they are in their original packaging, unused, and accompanied by the original receipt.
Do you provide installation services for hardware and appliances?
Yes, we offer professional installation services for specific categories such as air conditioning units, kitchen appliances, and bathroom fixtures for an additional fee.
What payment methods do you accept?
We accept major credit/debit cards, BML Bank transfers, and cash on delivery for orders within the Male’ area.
Are your products covered by a warranty?
Most of our power tools and electronic appliances come with a manufacturer's warranty. The duration and terms vary by brand and product type; please check the product description for details.
Can I track the status of my online order?
Once your order is processed, you will receive a confirmation SMS or email. You can also log into your account on our website to view real-time status updates.