Returns & Exchanges

At Sonee Hardware, we are committed to providing you with the highest quality tools and home improvement products. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit any Sonee Hardware retail outlet with your original order number and proof of purchase to start the return process.

• 2.
  Prepare the Item

  Ensure the product is in its original, unused condition and includes all original packaging, manuals, and accessories to qualify for a full refund.

• 3.
  Inspection Process

  Once received, our technical team will inspect the hardware for any signs of use or damage to verify that it meets our return eligibility criteria.

• 4.
  Receive Refund or Exchange

  After approval, we will process your refund to the original payment method or facilitate an immediate exchange for a replacement item of your choice.